End Date
Sunday 06 July 2025
Salary Range
£59,850 - £66,500
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Customer Solutions Manager - Payment Strategy and Regulation
Job Description
JOB TITLE: Customer Solutions - Everyday Banking Payments
SALARY: From £59,850
LOCATION(S): Bristol, Leeds, Halifax or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
Everyday Banking (EDB) is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings, and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.
The EDB Payments product team lead the product, proposition, and commercial management of multiple payment methods for our PCA accounts, across the core brands for the Group - Lloyds, Bank of Scotland, and Halifax - ensuring that our products and services meet the changing needs of our customers. We sit at the heart of Consumer Relationships identifying growth opportunities and outlining initiatives to drive customer experience and commercial profitability.
This role will give the Manager the opportunity to collaborate across product teams, platform teams, proactively influencing payment landscape of the future.
Here's where you’ll make the difference!
This is a really exciting opportunity to make a real impact, you’ll be:
* Supporting the Senior Manager to develop, shape and deliver the commercial objectives for the business; coordinating key strategic regulatory responses on behalf of LBG
* Using data to make informed decisions, to shape our approach, considerations, and risk appetite as we progress on our exciting strategic journey
* Demonstrating a deep understanding of customer behaviour, market dynamics, regulatory shifts, and competitor trends
* Driving revenue growth and meeting product budget targets by effectively leading customer solutions
* Maintaining a strong risk management system, assessing and mitigating risks in alignment with Group's policies and legal obligations whilst demonstrating regulatory expertise to make informed risk decisions, ensuring compliance with regulations like Consumer Duty
* Contributing to a culture of active learning and upskilling of self and team through collaboration, coaching and regular exchange of feedback
* Driving successful outcomes by delivering performance objectives, providing feedback, coaching and promoting effective collaboration within the team
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.
* Be Customer Centric - Promoting value of customer outcomes with team and peers and ensuring work efforts achieve these. Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities. Leading cross-functional teams to apply the customer-centric product attitude, ensuring quality performance and innovation to deliver successful products.
* Commercially Driven - Robust and committed focus on business performance ensuring our products meet our customers’ needs and support our growth strategy and business objective to build deep customer relationships.
* Understand our Control and Regulatory environment - Understanding the regulatory environment and applies knowledge of the relevant rules to their strategic responses. Ensuring we deliver great customer outcomes that meet with regulatory requirements.
* Have a Product Innovation & Development mentality – Applying the relevant customer, business and market analysis methodology to understand the customer and market landscape and translate the understanding into new and innovative product ideas. Uses varied experience to support the product to delivery and market.
* Product Delivery focused – Defining the product roadmap and leading end-to-end product development. Using your experience to drive the design and development team to deliver quality product at pace.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual bonus award, subject to Group performance
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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