Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the shop and managing the shop team effectively. The role involves assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day, accepting and paying out bets, and delivering excellent customer service. Responsibilities include opening and closing the business, and managing shop operations in the absence of the Shop Manager.
Key Responsibilities
1. Support the Shop Manager with the day-to-day running of the shop and the shop team.
2. In the absence of the Shop Manager, lead the operation and management of the shop and team, including:
* Opening and closing the shop
* Managing and guiding the Shop Team
* Managing the company Time and Attendance system and ensuring adherence by the team
1. Lead by example to maintain shop presentation standards.
2. Encourage open communication and idea sharing among colleagues for continuous improvement.
3. Focus on shop results to identify opportunities and motivate the team to high standards.
4. Provide outstanding customer experience and guide the team to do the same.
5. Accept bets accurately through multiple channels, including betting terminals and EPOS transactions.
6. Act as a Brand Ambassador and introduce customers to multi-channel/digital services.
7. Ensure compliance with operational procedures, including cash management and security.
8. Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
* Confident team leadership and inspiration skills
* Ability to build strong working relationships
* Operate with trust and integrity, serving as a role model
* Excellent communication skills for guiding and providing feedback
* Adaptability and proactive leadership
* Creative problem-solving abilities
* Energy and motivation for self and team development
* Interest in the sporting industry and customer rapport building
* Ambition and drive for career progression
* Results-oriented with a focus on high standards
Desirable Skills and Experience
* At least 1 year of Assistant Manager/Supervisor retail experience
* Industry experience is advantageous but not essential; full training provided
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