Job Title: 1st Line IT Support Engineer
Location: Chorley
Salary: £25,500 - £27,000
Client
Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
Role
* Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
* Providing 1st line technical support across our customer base via phone or email
* Be responsible for both reactive and proactive maintenance activities
* Contribute to IT projects when required
* Follow agreed processes and procedures for the support team
* Maintenance of all IT service documentation
Person Specification
* One year's equivalent work experience within an IT Support / Managed Service Provider environment.
* Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
* Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
* Be driven to learn new tech and self-improve
* Understanding of ITIL best practice
* Extensive O365 experience
* Strong Network troubleshooting skills
* Firewall experience
* Microsoft Azure
* SD-Wan
Technical Skills
* Service Management tools for ticket handling
* Experience of remote access tools
* Microsoft Windows
* Desktop OS, Windows 7/8/10/11
* Microsoft 365
* Google Workspace
* Microsoft Azure
* Antivirus Solutions
* Microsoft Application Support (Outlook, Word, Excel)
* Active Directory/ Exchange
* Advanced understanding of computer hardware and business applications
* Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
* Good understanding of network
Desirable
* Familiarity with Autotask PSA, RMM
* Basic understanding and troubleshooting of network infrastructure
* Knowledge of ESET Anti-Malware solutions
* Macintosh support
* Knowledge of VMWare and Hyper V
* Windows Server
* WDS MDT SCCM deployment
Benefits
* Career progression opportunities.
* Company pension
* Health & wellbeing programme
* On-site parking
#J-18808-Ljbffr