* Answering all incoming telephone enquiries.
* Processing new client referrals.
* Work alongside Team Leaders.
* Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.
* Administration of all Individual Care & Support Agreements.
* Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.
* Maintaining computer system up to date at all times.
* Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
* Ensure records are up to date.
* To work closely with Regional Manager.
* To participate in the on call rota.
* To ensure compliance with all office systems and procedures.
* Assistance with wages and invoice processing.
* Production of reports and management information as required.
* Requirements
* Previous experience as a care co-ordinator is essential
* Self motivated and well organised
* Excellent communication skills
* Caring, sensitive and supportive to the needs of others
* Ability to use own initiative
* Positive attitude
* Ability to work under pressure
* Full driving license and access to a vehicle
* Flexible working approach
* Team work - covering care calls if field if required
Job Type: Full-time
Pay: £24,000.00-£26,000.00 per month
Benefits:
* Employee discount
* Free parking
* Health & wellbeing programme
* Referral programme
Work Location: In person
Expected start date: 01/10/2025