Job Description
Workspace Engineer
Location: London, UK
Overview: Join our dynamic team as a Workspace Engineer, reporting to the Head of End User Services within our Digital & Technology division. You'll play a vital role in enhancing workplace experience by resolving IT issues, implementing new solutions, and supporting project work.
Key Responsibilities:
* Provide 3rd line support across multiple technologies, including desktop, unified communications, networking, Citrix, and meeting room technology (AVVC).
* Investigate and resolve incidents and problems, ensuring efficient operation and service excellence.
* Collaborate with IT colleagues and stakeholders to implement project requirements and enhance services.
* Create and maintain knowledge documents, change requests, and processes and procedures.
Core Skills and Knowledge:
* Excellent customer-facing and communication skills.
* In-depth technical knowledge of modern workplace solutions, including M365, email technologies, print solutions, and security processes.
* Experience with Citrix, Azure services, and meeting room technology.
* Ability to manage stakeholders and work independently.
* Technical depth and breadth across multiple areas of IT.
Additional Information:
* This is a 6-month fixed-term contract position, with the potential for extension.
* Pension: 10% non-contributory pension.
* Immediate start date.
Interview Process: The interview process will consist of one stage, with further details to be provided.
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