The Company
Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. Experience has proven that this is how our world class and market leading SaaS platform is created and maintained.
We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. Craftsmanship, creativity and candour drives our success. Our culture is positive, honest and professional and we encourage open communication, embrace change, and strive for technical mastery.
iasset.com operates at an extremely fast pace. Agility is core to our operations and we all work collaboratively to ensure the continued success of our business. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
Please visit our YouTube Channel - ChannelTalks for more information on our business.
The Opportunity
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services.
You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention.
You will thrive in our dynamic and fast paced environment where you can grow, learn and feel challenged. The atmosphere is fun, consultative and focused on delivering best of class products to our global client base.
What You’ll Be Doing
* Build and maintain long-term relationships with clients by understanding and interpreting their technical and business needs.
* Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
* Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
* Calculate client quotations, manage account administration, and support pricing discussions across various models.
* Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
* Deliver compelling presentations and product education sessions tailored to client requirements.
* Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
* Support project management efforts and contribute to technical support initiatives as needed.
What You Bring
* Strong understanding of channel-focused IT operations and pricing models.
* Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment.
* Excellent relationship-building skills with both clients and internal stakeholders.
* High data literacy and the ability to interpret and communicate insights effectively.
* Providing pre-sales technical assistance, demonstrations and product education
* Experience delivering product training and technical education to diverse audiences.
* Calculating client quotations and administering client accounts
* Strong presentation and communication skills, both technical and business oriented.
Bonus Points
* Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira).
* Experience working with APIs, cloud platforms, or integration tools.
* Ability to work across time zones and support global teams.
Why Join our Team?
* Competitive salary and performance-based incentives
* Flexible, remote-friendly work culture
* Learning & Development opportunities
* Work with a collaborative, global team
* Make a real impact in a fast-growing SaaS company
* Note to Recruiters: iasset.com does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. iasset.com is not responsible for any fees related to unsolicited resumes.