Description This role involves a wide range of operations, administrative and organisational functions, ensuring a strong relationship between investment manager and client. Key Areas of Responsibility: Assisting in the provision of a full range of administrative services for the team. Processing the outgoing/in coming DX and Royal Mail. Answering the telephone and transferring calls / taking messages and recording telephone notes on client files. Completing dictation transcriptions. Scanning, shredding and photocopying documentation when required. Preparing and providing IMs with requisite documents for meetings. Preparing meeting refreshments, including meeting & greeting clients upon arrival. Ensuring valuations are produced and despatched to clients within regulatory timescales. Personal compliance with all regulatory issues and promotion of compliance culture throughout your department. Identify ways to improve efficiencies. Assist in all aspects of opening and maintaining client accounts, including obtaining AML documentation. Keeping client information up to date and assisting in the production of client suitability reports. This may well involve communicating directly with clients, and intermediaries. Follow the progress of new investments coming into Charles Stanley, and to follow up any problems/issues which may arise. Liaise with the accounts department over cash movements and to administer payments, including currency payments. Setting up, closing and managing client files, ensuring all information is up to date and accurate. Ensure compliance regulations are adhered to. Follow up on new client connections, ensuring that the necessary forms are completed and fully processed. Manage occasional special projects, such as collection of Know Your Client (KYC) information. Assist with Probate valuations and sales. Subject to qualifications and relevant experience: Assist with the preparation of client reports. Provide input in recommendations for switches. Implement transactions (buys and sells), as well as CGT calculations and valuations history. XO dealing as instructed. Responding to corporate actions including notifying clients. Preparing documentation for potential new clients for IMs. Providing IMs with MI to support client suitability processing. Qualifications & Experience: Educated to GCSE (or equivalent) level including Maths and English. A-Levels preferred. For IP1, whilst not essential an industry recognised qualification such as an Investment Operations Certificate would be an advantage. For IP2 this is an essential requirement. Experience of working in a similar environment is preferable as is a general understanding of the stock market and investment operations. Knowledge & Skills: Good communication skills, both written and verbal. Highly organised, and numerate. The ability to work under pressure whilst maintaining a high level of attention to detail and accuracy is essential. A high degree of initiative is expected in relation to problem solving and identifying and taking on tasks that need to be completed. A strong team player. The role involves supporting a number of Investment Managers and having the flexibility to adapt to their particular styles of working is key. An enthusiastic, ‘can-do’ attitude, combined with a personable manner.