Reservations Executive - A fantastic opportunity for a Reservations Executive to join our Cluster Commercial Office at InterContinental Edinburgh the George and Kimpton Charlotte Square Hotel on a on a Full-Time contract! We are offering 27,494.27 salary, plus a 10% half-yearly bonus of annual base salary. You can check out our instagram pages to have a look at our Edinburgh properties @intercontinentaledinburgh & @kimptoncharlottesquare ! At Kimpton, we are all about being yourself - we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy. So, what does our Reservations Executive get in return for bringing the InterContinental life to our guests? Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities. Complimentary stay for you1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property. Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Meals whilst on duty 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) Enhanced Family Leave (you can ask more details at the interview). Mental Health First Aiders on Duty and access to Employee Assistance Programs. Taxi subsidy for shifts starting/ending between 23:00-06:00. We provide every employee company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores - all the way from retail to cinema Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme! As a Reservations Executive, you will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets. Given the nature of this role, it is important that you have some Reservations Experience whether you have previously worked in a Hotel or a Destination Venue, or in a Sales administration role. Along with the above, you'll pride yourself on your high levels of attention to detail and delivering our brand standards. Your main responsibilities as a Reservations Agent will be: Liaise with clients to ensure that accurate details for each event & reservation are obtained To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings. Establishing client requirements and identifying how the hotel can facilitate their needs Responding to all M&E enquiries in-line with company standard Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible Accurately inputting all enquiries into Sales and Catering system Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require Actively working as part of a team to achieve the department objectives and budget Actively consider prevention, recovery, and investigation of any complaints To succeed as a Reservations Executive, you will need: A minimum of 1 years' experience within a Reservations or Front Desk role in a similar sized property is essential. Experience in delivering high quality of customer service skills. Ability to prioritise work tasks and maintain high accuracy Overall, someone who will be willing to work within our team to embrace our service and delight our guests! At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business). If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply to join us as our new Reservations Executive today ! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.