Job Title: Freight Forwarding Department (FFD) Operator
Location: Basildon, England, United Kingdom
Company: ALPI UK Ltd., part of the Albini & Pitigliani Group
Application Status: 1 day ago - be among the first 25 applicants
Working Hours: Monday – Friday, 08:30 – 17:30 (one-hour unpaid lunch)
Salary: £27,000 - £30,000 per annum (dependent on experience)
Responsibilities:
* Assist the Head of Customer Services and support the Managing Director's vision for business growth.
* Ensure excellent customer service and maintain operational systems for customer bookings.
* Communicate regularly with sales teams and manage customer accounts and enquiries.
* Develop and maintain SOPs, improve customer workflows, and handle client complaints efficiently.
* Support credit control, perform due diligence checks, and promote health & safety standards.
* Build relationships with customers and suppliers, manage bookings, quotations, invoicing, and administration.
Skills and Experience:
* Knowledge of road freight rates and services, with IT proficiency (Microsoft Office, systems).
* Strong communication skills, team-oriented with the ability to work independently.
* Understanding of logistics processes, administrative skills, and attention to detail.
Benefits:
* 20 days annual leave + public holidays, yearly salary review.
* After 3 months: Group personal pension plan.
* After 6 months: Death in Service benefit (3x salary).
* After 1 year: Enhanced pension contributions (9%), Private Medical Scheme.
* Loyalty days, milestone days, Employee Assistance Program, discounts, and perks.
Visit www.alpiworld.com for more information about the company.
Additional Details:
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Management and Manufacturing
* Industries: Software Development
This job is currently active and accepting applications.
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