Job Summary
The Registered Service Manager (RSM) is a key member of the management team, responsible for delivering supported accommodation services for young people leaving care. This includes individuals aged 16-18, those over 18 years, and Unaccompanied Asylum-Seeking Children (UASC). Initially, the RSM will oversee the management of six properties within the current portfolio. As the organisation expands, both the portfolio and the number of children, young people (CYP), and service users are expected to grow.
The RSM's primary responsibility is to ensure that each child or young person placed with Onward Path Care (OPC) has the opportunity to be heard, feels safe and secure, and can develop structured, workable plans to work towards living independently by the age of 18 while achieving positive outcomes. The role of the RSM is crucial in ensuring that staffing schedules align with all contracted hours for each person supported by OPC. Additionally, the RSM is responsible for managing staff-related activities, including recruitment, training, supervision, appraisals, and planning. A comprehensive understanding of the Supported Accommodation Regulations 2023, along with other relevant regulations and legislation, is essential to ensure compliance with policies and procedures aligned with these standards.
Effective communication skills are vital, as the RSM must interact with professionals, CYPs/adults receiving support, and the OPC management team and staff. Duties will involve conducting reviews of Pathway and Support Plans, creating individualised Pathway to Independence plans, maintaining daily logs, and ensuring accurate recording of all necessary data to analyse each individual's progress while receiving support from OPC. The Registered Service Manager will hold the legal registration with Ofsted and will be responsible for leading and managing a Supported Accommodation service for young people.
They must ensure the service operates effectively, safely, and in compliance with Ofsted regulations.
Key Responsibilities
Operational Management
Work as part of the management team to deliver supported accommodation services.
Work with the Management team to develop and implement policies, procedures, and practices in accordance with relevant laws and regulations, including the Supported Accommodation Regulations 2023.
Monitor and evaluate service performance to maintain high standards of support tailored to the unique needs of each individual.
Ensure financial efficiency and proper budget management for your business area.
Collaborate with the MD, Operations Manager, and other professionals to align strategies and achieve organisational goals.
Manage the portfolio of properties, starting with six and adapting to future growth in services and users.
Liaise with Ofsted as and when required and participate in any Ofsted reviews or inspections
Delivery Support and Development for Young People
Ensure the provision of individually tailored support plans that meet the unique needs of each person, including UASC children and those over 18.
Deliver a high-quality pathway to independence support aligned to each person's support plan and requirements.
Promote the physical, emotional, and social well-being of residents, fostering a supportive and inclusive environment.
Encourage young people to develop independence, life skills, and self-confidence as they transition into adulthood.
Coordinate access to education, employment opportunities, and health services tailored to each individual's circumstances.
Work collaboratively with the management team to deliver effective support for young people transitioning from care to independent living.
Staff Management
Ensure you recruit staff in line with the OPC Safer Recruitment Policies and procedures
Ensure staffing rotas align with all contracted hours for individuals supported by OPC.
Recruit, train, and supervise staff to ensure exceptional and individualised support delivery.
Provide ongoing support, guidance, training and professional development opportunities for team members.
Organise, complete and record team meetings, staff supervisions, appraisals, and planning to enhance team performance.
Foster a positive and collaborative work culture that prioritises the needs of young people.
Work closely with the MD and Operations Manager to ensure staff resources are effectively aligned with service demands.
Compliance and Safeguarding
Ensure compliance with Ofsted regulations, Supported Accommodation Regulations 2023, and other relevant standards.
Understand the Supported Accommodation Regulations 2023, along with all other applicable regulations and legislation and ensure alignment to these standards.
Implement safeguarding policies designed to protect young people from harm and abuse.
Respond promptly to incidents and concerns, ensuring proper documentation, reporting, and resolution.
Collaborate with relevant professionals to address safeguarding and support concerns in a timely and effective manner.
Communication
Exhibit excellent communication skills to participate in meetings and effectively engage with professionals, the children and adults being supported, and the management team.
Skills and Qualifications
Relevant qualifications such as NVQ Level 5 in Leadership for Health and Social Care or equivalent.
Extensive experience in managing supported accommodation services or related care settings.
Strong knowledge of safeguarding, support standards, and regulatory requirements, including the Supported Accommodation Regulations 2023.
Excellent leadership, communication, and organisational skills.
Empathy, patience, and a firm commitment to supporting vulnerable young people.
Good mechanical aptitude with strong analytical, IT and technical Skills
A passion to ensure that children and young people have equal opportunities, a voice that is heard and that they are enabled to create their futures.
Additional Requirements
Enhanced DBS check.
Flexibility to work evenings, weekends, and on-call as needed.
Valid driving licence and access to a vehicle (preferred).
Job Types: Full-time, Permanent
Pay: £45,000.00-£50,000.00 per year
Benefits:
* Bereavement leave
* Canteen
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: Hybrid remote in Peterborough PE2 6FY