Overview
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? We’re looking for a Depot Operations Support to join our Swansea team.
Our mission is to switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to power our mission to reshape the way parcels move and redefine eCommerce logistics. We’re a passionate team with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
Depot Operations Role
Depot Operations Support - InPost Distribution Swansea depot
Are you ready to be at the heart of a fast-paced, dynamic parcel operation? Join InPost Distribution as a Depot Operations Support team member and play a pivotal role in ensuring smooth daily parcel activities, exceptional customer care, and seamless administration in our Swansea depot.
Location: InPost Swansea, Mill Stream Way, Central Business Park, Swansea Vale, Llansamlet, Swansea SA7 0AG.
Shift Pattern: Monday - Friday
Hours: 12:30 - 18:00 (25 hrs per week)
Salary: £15,873 p/a
What you’ll be doing
* Support drivers and colleagues across shifts, handling queries via face-to-face, phone, email, and digital systems.
* Manage driver bookings, parcel processing, and live delivery monitoring to keep parcels on time.
* Assist with damage control, repacking, and resolving logistical issues.
* Handle key admin tasks such as customer reception, claims processing, onboarding support, and internal communications.
* Ensure compliance with safety, security, and operational standards.
* Collaborate closely with the depot and management team to escalate and resolve issues.
What we need from you
* Strong communication and interpersonal skills to engage effectively with customers, drivers, and colleagues.
* Ability to thrive in a fast-moving warehouse environment, multitasking with energy and precision.
* A proactive, “can-do” mindset with a passion for problem-solving and continuous improvement.
Perks & Benefits
* Build a secure future with a competitive Pension Scheme
* Peace of mind with Life Insurance
* Stay active with our Cycle2Work scheme
* Get the support you need with our Employee Assistance Program
The InPost process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible. We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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