Job summary
This position can be demanding, primarily involving reception duties with additional administrative responsibilities. It is a fixed-term contract to cover maternity leave for 12 months.
Main duties include:
* Checking patients in at the main reception desk for the imaging department and answering phones.
* Making appointments for the Maternity Ultrasound Department using hospital computer systems.
* Liaising with professional staff to ensure urgent patients are attended to promptly.
* Working multitaskingly and under pressure at times.
Responsibilities:
* Greeting patients with empathy and reassurance, checking them in for appointments, and directing them appropriately.
* Handling patient queries sensitively by phone and in person, advising on imaging modalities, and referring to professional staff when necessary. Managing upset or distressed patients, including aggressive individuals.
* Assessing imaging requests for completeness and appropriateness, providing basic clinical guidance, and following department protocols.
* Overseeing patient wait times, maximizing appointment sessions, and addressing potential delays with solutions.
* Scheduling appointments on CRIS, considering patient conditions, booking transport, and arranging interpreters. Checking menstrual cycle dates for specific exams and providing clinical information to patients.
* Arranging specialist sessions, managing information, beds, rooms, and notifying relevant staff. Sending examination info sheets to wards for patient preparation.
* Liaising with wards, secretaries, outpatients, midwives, and GPs regarding appointments and queries, investigating delays, and managing interruptions efficiently.
* Maintaining the appointment diary, managing staff leave, and optimizing imaging room usage.
* Using imaging department systems like ICE, IPM, CRIS, and CMIS for registration, tracking, and record-keeping, including handling non-attenders and backup procedures.
* Managing payments for examinations, ensuring compliance with procedures, and submitting records as needed.
* Performing general office duties, including stock management, photocopying, filing, and maintaining equipment.
* Responding to emergency calls and maintaining departmental records, including referrals and audits.
* Providing cover for team members to ensure integrated office functions.
* Operating partial booking systems as required.
Person Specification
Qualifications:
* Essential: Good general education, IT skills, ability to multitask and work under pressure.
* Desirable: Competence in Word, Excel, CRISS software.
Experience:
* Essential: Office and reception experience, ability to follow instructions.
* Desirable: Experience working with patients in healthcare.
Skills:
* Essential: Teamwork, communication, organizational skills.
* Desirable: Prioritization and time management skills.
Additional notes:
This role requires a DBS check, and applicants needing sponsorship should refer to UK Visas and Immigration guidelines. The post is subject to the Rehabilitation of Offenders Act and other employment checks.
Employer details:
Bedfordshire Hospitals NHS Foundation Trust
Address: Luton & Dunstable Hospital, Lewsey Road, Luton LU3 1LT, LU4 0DZ
Website: https://www.bedfordshirehospitals.nhs.uk/working-here/
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