We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.
About the role
We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team, focusing on Part 6 Allocations of the Housing Act to lead frontline delivery of statutory housing service within a fast paced and challenging operational environment, that is passionate about delivering person centred, trauma informed support. You will be responsible for overseeing allocations policy implementation, managing the Choice Based Lettings (CBL) process, and leading a team delivering fair, transparent and legally compliant access to social housing. Importantly you will work collaboratively with Registered Providers of Social Housing. This role plays a critical part in ensuring the integrity of the allocations system while balancing housing need, demand pressures and customer expectations.
What we need from you
* You should be able to demonstrate an understanding and knowledge of the housing legislative and regulatory framework
* Strong experience in allocations, Choice Based Lettings (CBL) and housing register either in a local government setting or registered provider
* A sound understanding of allocations law, policy and best practice
* Proven people management experience
* Confidence dealing with sensitive, complex and contested cases
* Coach and support team members to grow in confidence, resilience, and skill
* Excellent communication, judgement and organisational skills
* If you are someone who leads with empathy, communicates clearly, and enjoys working creatively to help people overcome challenges, we would encourage you to apply
What we offer
* Gloucester City Council offers meaningful public service work, strong employment benefits and a supportive environment where staff are valued and developed
* Competitive local authority pension scheme
* Generous annual leave entitlement 30 days for these roles
* Option to purchase 10 days of additional leave per year
* Flexible and hybrid working arrangements (where service needs allow)
* Supportive leadership team and commitment to staff development
* Opportunity to shape and lead critical housing services at a time of significant change and challenge
* Access to employee led networks such as Black Workers, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.
We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.
We are a disability confident employer committed to removing barriers to employment for those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.
We are committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
Closing Date: 1st June 2026
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