Join to apply for the Service Desk Engineer role at Zempler Bank
Join to apply for the Service Desk Engineer role at Zempler Bank
Zempler Bank are proud to be offering a fantastic opportunity for a new Service Desk Engineer to join our amazing Technology team on a full-time, permanent & hybrid working basis.
The role will be based 3 days per week at our London Bridge HQ offices, with 2 days per week working remotely.
Who we are
First established in 2004, Zempler Bank are here to make money simpler. We are a “Top 100 Best Companies” employer and ranked as a leading FinTech bank from independent national survey results, conducted by CMA (Competition & Markets Authority) in 2024, as the only UK bank to rank in a top five across all three categories within business banking.
Our mission statement, which underpins everything we do, is to provide the UK’s underserved businesses with easy to access and simple to use banking services that helps them succeed.
The role is
This Service Desk Engineer will be accountable for providing high quality, professional support to Zempler Bank’s colleagues - collaborating, willing to learn new skills and to taking responsibility for ones own development. Requiring good communication skills as an important part of the role, the Service Desk Engineer will also aim to raise the standards within Technology as well as protecting the departments reputation.
Acting with integrity, professionalism and adaptability, the Service Desk Engineer will look to take on any duties assigned and complete these to a high standard, also aiming to remove & reduce risk, whilst streamlining departmental processes.
This Service Desk Engineer job represents a incredible opportunity to build a long term career within a truly valuable specialism of the Bank's technology function.
Key Accountabilities Include
* Ticket triage, password resets, hardware maintenance, hardware replacement, configuration and occasionally project delivery.
* Tasks in relation to ticket management, assets and housekeeping. Access and identity management and end user look and feel.
* Provide face to face colleague support and carry out new colleague onboarding, including VIP support.
* Completing daily checks of conferencing rooms, comms rooms, printers, general IT areas and applications. Monitor stock levels and ensure equipment is clean, safe and secure.
* Participate in Continuous Service Improvements (CSI) activities, looking for efficiencies to reduce both effort and cost wherever possible; reporting risks if/when discovered
* Drive your personal development and gain new knowledge to further the department and bank
* Document creation, review and amendment, knowledge base upkeep
* Supporting business and team huddles held cross site
* Perform device patching across the bank.
You'll need to have
• Good working knowledge of the Microsoft technology stack and modern software applications including (but not limited too) Windows 10 & 11, M365, Co-pilot, Azure, Intune, Autopilot, etc.
• Experience, working in an organisation of similar size and industry. Holding a technology degree, similar qualification or having proven experience.
• Experience working with W10, W11, Citrix, Intune, Jira (or equivalent), OS deployment tools, group policies, AAD.
• Demonstrable knowledge of IT security best practices.
• Good experience of Active Directory and knowledge of AAD
• Knowledge of using M365 applications
• Knowledge of VDI, Citrix or equivalent technology.
• Working knowledge of ITIL
• Basic experience of MacOS
• Demonstrable TCP/IP networking knowledge with excellent hardware and troubleshooting skills
• MS certified, with an understanding of the Microsoft cloud environments
• OS deployment, security and 3rd party patching.
· Competitive basic salary
· Additional benefit allowance representing 7.5% of your annual salary allowing you the flexibility to decide your own benefits (or simply absorb this into your monthly income).
· 26 days’ holiday increasing each year of service to 33 days
· Ability to buy and sell a further 5 days holiday each year
· Pension salary sacrifice
· Option for LinkedIn Learning license
· Family friendly policies
· Regular social activities and team events
· Charity Volunteering Day
· Free drinks and snacks in the office
Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Please note before applying - Whilst Zempler Bank actively seeks and welcomes all applicants from a diverse range of backgrounds, we are also unfortunately not able to offer any sponsorship opportunities at this time. To be eligible for this vacancy, all applicants will be required to have permanent (inc. Indefinite Leave to Remain or equivalent) Right-To-Work in UK.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Banking
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