The Opportunity
We are looking for a dedicated individual, with a passion for luxury, to join us as a Sales Consultant in our Heathrow, World Duty Free terminal counters. This is a full-time opportunity, working 37.5 hours per week. Please note that World Duty Free operates from 5am to 11pm, so shift times may vary, including before and after these hours, to meet business needs.
As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will manage the customer journey from start to finish, including offering sensorial experiences through signature services such as fragrance consultations or hand and arm massages. You will also assist with general store tasks, including stock management, cleaning, and replenishment.
What we are looking for
We seek individuals with excellent communication skills, confidence, and a positive, can-do attitude. A high standard of personal grooming, a passion for luxury, and alignment with our brand values are essential. You should be a team player, motivated to achieve store and personal KPIs, and flexible to work according to business requirements.
What we can offer you
* An annual salary of £27,690
* A 50% staff discount on Molton Brown products
* 22 days holiday plus Bank Holidays
* A day off for your birthday
* A monthly store bonus scheme up to 0.35% of retail sales if targets are met
* Quarterly free product allocation, up to 5 Molton Brown items
* Discounts and cashbacks from high street retailers
* Enhanced family leave
* Healthcare plan
* Wellbeing support
* Recognition awards
* Season Ticket Loans / Cycle To Work Scheme
* Company pension scheme
* Ongoing development and skill enhancement opportunities
* A workplace where your voice is valued
* Learning and development programs within our brands
Molton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a difference through high-quality products and services, guided by our corporate philosophy, the Kao Way — acting with integrity, driving innovation, and fostering trust and respect.
Our working culture: Recognized among the World's Most Ethical Companies for 19 consecutive years, we are a purpose-driven company with strong values. We prioritize quality and environmental care in our products. Employees are encouraged to shape their careers actively, working collaboratively to achieve shared goals and deliver the best for our customers.
Hiring process: Kao values diversity and individual personalities, welcoming applications from all backgrounds to strengthen our community.
Want to learn more? If you believe you are as unique as our products and want to discover why 33,000 people worldwide have chosen a career with us, visit Kao's website.
For privacy information, visit Kao Privacy Policy.
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