Job Description
Head of Customer Retention – Motor
Location: Flexible working (travel to Manchester, Peterborough & London required)
Lead the strategy. Drive the numbers. Shape the customer journey.
We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and deliver retention excellence across one of the UK's leading insurance businesses.
Reporting directly to the Commercial Director, you'll lead cross functional collaboration across pricing, operations, proposition, and risk & compliance to optimise retention performance and ensure outstanding customer and commercial outcomes.
What You'll Do
1. Own the end-to-end customer renewal process, from identifying opportunities to delivering measurable improvement.
2. Develop and implement strategies that maximise customer retention and lifetime value.
3. Chair the monthly retention performance session, bringing together business leads to review performance, share insights, and agree action plans.
4. Partner closely with pricing, operations, proposition, and risk teams to align retention strategies with wider business goals.
5. Monitor and report on performance, using data driven insight to drive decision making.
6. Identify, prioritise, and execute...