Service engineer (2nd line)

Salary: £45,000 - 80,000 per year Requirements: We require knowledge of public safety technologies. We require first- or second-line support experience in an enterprise or cloud-based environment. We require incident management and problem resolution experience. We require experience with Microsoft operating platforms, including Microsoft cloud services such as Azure. We require experience with Microsoft SQL Server deployment and management, ideally. We require experience with WAN/LAN hardware, configuration, and management. We ideally require Microsoft MTA or MCSA certification, along with Juniper, Cisco, and Dell qualifications. We ideally require Azure Fundamentals (AZ-900) and Security and Compliance (SC-900) qualifications. We require experience with virtualisation technologies such as ESXi and Hyper-V. We require knowledge of MS Server 2019/22, Red Hat Linux, Active Directory and Group Policy management, MS Certificate and KPI, MS SQL, Gigaspace, Java, network configuration and management, WSUS, and UXMS. We require knowledge of Cisco LAN/WAN switches and Dell, Fujitsu, or HP server, SAN, and user device environments. We require knowledge of ITIL processes in a support environment. We require telecommunications systems experience, including telephony and radio integration. Responsibilities: We provide exceptional second-line technical support to our UK-based customers. We communicate with and respond to customers regarding technical service incidents, events, and requests. We analyse and diagnose errors and faults. We proactively drive incidents through to resolution. We collaborate with our engineering teams in the UK, Vienna, Turin, and across our wider global organisation to manage new services into live environments, decommission services, and handle defect management. We technically deliver change requests into live services. We collaborate with our Product Management team to support continuous product improvement based on customer feedback. We carry out site acceptance testing. We are responsible for the technical implementation and maintenance of our Control Room Solutions. Technologies: Active Directory Azure Cloud Cisco Hardware Hyper-V Support ITIL Java LAN Linux Network SQL Security ARM More: We are a market-leading public safety organisation that provides bespoke solutions to a wide range of emergency services customers across the UK. Our Customer Service Engineer role is part of our Service Engineering function, reporting to the Lead Customer Service Engineer and working closely with teams in the UK, Vienna, and Turin. This is a technical role focused on supporting and maintaining our Control Room Solutions across multiple systems and technologies. We offer the opportunity to work within a collaborative international environment supporting critical public safety services. last updated 25 week of 2026