IT SUPPORT ENGINEER NORTHAMPTON - 100% OFFICE BASED
Our clients are building something special — a next-generation cyber-focused IT Service Desk supporting a fast-growing network of small businesses across the UK. Their clients range from micro-businesses (2–20 endpoints) to emerging SMEs, primarily through a buying group model.
If you’re an IT Support Engineer with a strong troubleshooting mindset, a passion for security, and a desire to learn, grow, and make an impact, this is your opportunity.
They deliver managed IT and security services with a cyber-first approach, including:
Remote Management and Monitoring (RMM)
Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams)
Patch and asset management
Backup and recovery
As an IT Support Engineer, you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and networks. You’ll work as part of a collaborative service desk team that values knowledge sharing, personal growth, and great communication.
Level 1 (Core Technician / Triage)
Troubleshoot endpoint, network, and VPN issues
Support new user setups, deletions, and policy changes via Intune
Level 2 (Intermediate / Escalation)
Manage patching, packaging, and release updates
Windows 10/11 usage and support experience
Remote support tools (RMM, Intune, etc.)
Basic networking (DNS, DHCP, VPN, Wi-Fi)
Microsoft 365 admin experience
Experience writing or maintaining IT documentation
They believe in developing talent from within. You’ll start as an IT Support Engineer (L1–2) and have the opportunity to progress toward:
Future phase: 24/7 shift model (with one month of night shifts on rotation) - Timescales for this to be implemented TBC