Contract
Fixed Term Contract - 5 months
Work Hours
(Full Time) 5 days between Monday – Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm.
Location
This will be based in our office in Keswick.
What will I be doing?
At Sally’s Cottages, we pride ourselves on exceptional customer service. We are currently looking to expand our team in Keswick due to business progression. Your day-to-day tasks may include:
1. Answering email and phone enquiries from potential visitors, providing friendly and helpful assistance.
2. Greeting visitors, cleaners, suppliers, and owners in person with a smile.
3. Helping guests at our cottages to ensure they have a memorable experience, from fixing minor issues to maintaining amenities.
4. Supporting your team to work collaboratively towards daily goals, always prioritizing customer satisfaction.
5. Contributing to a positive and fun working environment with a smile.
You'll have
We understand the perfect candidate may not meet every criterion, but if you are excited about this role and possess most of the qualities below, we encourage you to apply:
* A dedication to providing outstanding customer service, regardless of your current industry.
* Experience in and passion for dealing with people.
* A strong work ethic with the ability to prioritize tasks effectively.
* Team player qualities and the ability to work well within a diverse team.
* A genuine passion for the Lake District and its offerings.
You'll get
Joining a growing company with a positive culture and a focus on employee development, we offer competitive salaries and benefits, including:
* 25 days’ paid holidays plus bank holidays
* A day off for your or a loved one’s birthday
* £500 contribution towards a holiday of your choice
* A paid day to volunteer with a charity of your choice
* Friends and family discount scheme
* Life assurance
* Social clubs catering to various interests
* Regular social events, including Christmas parties
* Options for a set rota or flexible scheduling, with shifts planned a month in advance
Who are we?
Sally’s Cottages is part of the Travel Chapter family, a company that values integrity, friendliness, and fun. Starting in Eskdale with one cottage, we have grown significantly and are now part of a larger family behind holidaycottages.co.uk. We are passionate about creating memorable experiences in the Lakes, from mountain adventures to relaxing views with a cuppa. If you share this passion, you could help create unforgettable memories for our guests. We are committed to diversity and inclusion and will make adjustments to support all applicants.
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