Salary: £16,000 - 26,000 per year Requirements: Good communication skills – personable, confident and able to explain technical issues clearly to non-technical users Good time management – able to balance multiple tasks and prioritise accordingly to meet IT deadlines Team working – ability to work closely with other junior/senior technicians Comfortable following instructions and asking questions when unsure Positive attitude and keen to learn while on the job Hands on, not shy to get under desks, run cables etc. Passion for technology and IT in general with a willingness to learn new systems, tools and technologies Demonstrable interest in IT and technology, either through education, apprenticeship or hands-on experience Basic computer hardware knowledge (PCs, laptops, monitors and printers) Familiarity with Windows 11 and/or macOS Basic understanding of networking concepts (Wi-Fi, Ethernet, internet connectivity) Awareness of IT security best practices (password policies, antivirus, data protection) Microsoft 365 user-level knowledge (Outlook, Teams, Word and Excel) Good troubleshooting and problem-solving skills Ability to communicate technical information clearly to non-technical users (Desirable) Around 1 year of IT support experience (Desirable) Experience in an IT support or helpdesk environment (Desirable) Familiarity with Windows Server (Desirable) Experience with OS updates, patches and restart procedures (Desirable) Basic Microsoft 365 administration (user creation, Exchange administration etc.) (Desirable) Experience configuring laptops and desktops in a business environment (Desirable) Relevant IT qualification or completed apprenticeship Responsibilities: Provide front-line IT support to staff (hardware, software, connectivity) Log and resolve support requests, escalating when needed Assist and responsible for set up and maintain users devices (PCs, laptops, tablets, phones and peripherals) Assist with IT projects, system upgrades and equipment rollouts Support basic troubleshooting and best practice within the department Escalate complex issues to the Senior IT Technician when required Deliver friendly, professional support to ensure a positive user experience Technologies: Excel Ethernet Hardware Support macOS Microsoft 365 Security Windows Office 365 More: At Ashley Anderson Ltd, part of Kingswood Mobility Group, we are looking for a Junior IT Technician to join our supportive IT team and help maintain reliable, day-to-day IT operations across our two sites in Droitwich and Brierley Hill. We offer a comprehensive benefits package including 28 days holiday, a company pension, wellness programme, and opportunities for professional development. Join us to kickstart your IT career and contribute to our mission of making a difference in peoples lives. last updated 8 week of 2026