Overview
Anderson Moores Veterinary Specialists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester. This is a full-time permanent role working 40 hours per week, 8 hours a day Monday - Friday with Weekend/Bank Holiday cover as needed/Rota.
Role
The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.
Responsibilities
* Meeting and greeting clients in a professional, yet sensitive manner
* Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
* Liaising with referring vets and accurately recording details
* Updating in-house notes system clearly and accurately
* Coordinating appointments with the animals owners
* Discussing finances and pet Insurance details
* Taking card and cash payments
* Accurately carrying out departmental filing
* Building good working relationships with colleagues at all levels
* Assisting with any other ad hoc duties when requested
Schedule
The role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required.
Qualifications
* Possess excellent communication skills
* Be passionate about animals
* Be able to provide first class customer service
* Be eligible to work in the United Kingdom.
Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Reimbursement of Pet Insurance fees
* Life Assurance
* Group Pension scheme
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
About us
Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic. We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.
We look forward to hearing from you!
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