Location: Hendon, Sunderland
Salary: £28,000–£32,000 (DOE)
Hours: 30 hours per week
Annual Leave: 28 days plus Bank Holidays
Reports to: Head of Operations
Responsible for: Project staff and volunteers.
Role Purpose
Lead the development of a community Health Hub and deliver a joined-up programme that reduces health inequalities and increases local residents’ engagement with health and wellbeing services. Coordinate delivery partners to avoid duplication and provide a holistic offer. Contribute to beneficiary experience and capture social impact across programmes.
Key Responsibilities
Service delivery & programme management
* Plan, coordinate, deliver and monitor all health and wellbeing programmes to time and budget, keeping charitable mission and values central.
* Facilitate day-to-day Health Hub activities and continually develop the hub’s offer in response to local need.
* Build partnerships with VCSE and public-sector organisations; manage stakeholder relationships for services delivered at the hub.
* Manage funded programmes against deadlines and targets; track income and expenditure and report on outcomes and social impact.
* Engage residents, identify barriers to accessing health services, and co-design solutions that meet local needs.
* Support capital/revenue funding applications to sustain and grow the Health Hub.
* Support local voice/strategic health steering groups and promote programmes, events and successes through comms channels.
* Coordinate, support and train volunteers (front-of-house and programme-specific) in collaboration with volunteer leads.
Governance, quality & compliance
* Contribute to cross-organisation work that enables effective, efficient service delivery and continuous improvement.
* Ensure adherence to policies and procedures including Health & Safety, Safeguarding, Data Protection, Equality, Diversity & Inclusion.
Person Specification
Personal qualities
* Leads by example; holds self and team accountable for delivery.
* Able to motivate and support staff and volunteers across multiple projects.
* Balances competing deadlines and stakeholder needs; builds effective networks.
Education & qualifications
* Degree level or relevant professional qualification or equivalent demonstrable experience.
* Health-related qualification (desirable).
Knowledge & experience
* Project management experience, including budgeting and funded programme delivery.
* Understanding of policies and procedures within community/health settings.
Skills
* Proven ability to plan and deliver health-related activities/events.
* Strong communication and stakeholder management skills.
* Competent IT/system user; able to manage spend against budgets and evidence outcomes/social impact.
Working culture & benefits
* Flexible hours/TOIL, health and wellbeing support, enhanced family and sickness provisions (subject to service), and learning & development opportunities.
* Values-led environment focused on integrity, excellence, making a difference, collaboration and fairness of opportunity