Application / System Support Analyst Location: Milton Keynes
Competitive salary, negotiable depending on your experience and expertise.
Are you ready to bring your expertise in Practice Management Support to a role where your skills and unique perspective can make a lasting impact?
At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment.
We invest in our people because they are the foundation of our success. With access to unparalleled resources and award-winning development programmes, you’ll have the freedom to shape your career while making a meaningful impact. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported.
We’re looking for a talented Practice Management Support professional who thrives in a people-focused environment and sees challenges as opportunities for growth. it’s about creating an efficient and supportive business environment, fostering collaboration, and implementing strategic initiatives that drive meaningful, lasting impact across our team.
Respond to internal end users in a timely manner, addressing queries and issues via the PM Support Helpdesk.
Collaborate with the software provider to resolve staff queries and technical issues efficiently.
Provide training assistance to users, applications programming teams, and other staff members.
Prepare and present status reports, ad hoc reports, and training material for end users.
Work with cross-functional teams to maintain efficiency, consistency, and successful implementation of application upgrades and enhancements.
Offer expert knowledge of the CCH suite’s data functionality, facilitating integration with other software systems.
Lead and assist with projects as delegated by the Head of Practice Management, utilising Smartsheets for project tracking.
Manage database records, ensuring accurate and efficient data handling of client, employee, and contact records.
Periodically review and cleanse existing reports within CCH, eliminating duplication and improving data clarity.
Carry out additional responsibilities and ad hoc tasks as required by the line manager.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).
Knowledge of SQL (scripts, backups, etc.).
you’re an individual with unique talents and aspirations. Our benefits are designed to support your well-being, foster your professional growth, and recognise your contributions:
~ Agile Working : Enjoy the flexibility of core hours from 10AM to 2PM and two home working days, allowing you to balance your work and personal commitments seamlessly.
~33 days holiday including bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days).
~ Competitive salary package.
~ Employee recognition awards, including the Outstanding Performance Award Bonus and discretionary annual bonuses for managers.
~ A robust succession planning programme and a supportive management structure to help you realise your potential.
~ Employee Assistance Programme, offering a free and confidential 24-hour support service, including unlimited counselling sessions and virtual doctor access for you and your family.
~ Apply now and be part of a team that celebrates diversity, champions innovation, and prioritises your success!