Up to £55,000 OTE per annum + excellent benefits
Since the 1970s, our client has built a reputation for exceptional craftsmanship, individuality, and innovative design. With a strong heritage in artisan luxury, the brand continues to deliver distinctive pieces that attract an international clientele.
An exciting opportunity has arisen for a Sales Associate to join the boutique team in Mayfair. In this role, you will be instrumental in delivering a truly exceptional client experience while driving sales performance. You will work collaboratively within a close-knit team, supporting bespoke orders, managing client relationships, and upholding the brand's prestigious standards.
Mayfair, London
The Role
As a Sales Associate, you will be responsible for driving sales and cultivating long‑term client relationships through exceptional service and product expertise.
Key responsibilities include:
* Driving boutique sales performance while consistently achieving individual targets
* Delivering outstanding customer service and after‑sales support
* Building and maintaining strong relationships with clients, including VIPs and high‑profile customers
* Acting as a brand ambassador, promoting the brand's heritage, culture, and values at all times
* Managing and hosting private appointments and personalised shopping experiences
* Supporting bespoke orders, repairs, and client requests from initiation to completion
* Processing transactions accurately through POS systems and maintaining CRM records
* Maintaining the visual standards and overall presentation of the boutique
* Supporting inventory accuracy through stock checks and cycle counts
* Collaborating with colleagues and management to ensure operational excellence and compliance with retail procedures
* Demonstrating professionalism, integrity, and enthusiasm in a team‑driven environment
About You
The ideal candidate will bring passion for luxury retail alongside strong interpersonal and sales skills.
* A goal‑driven mindset with a strong work ethic
* Previous experience in luxury retail or a premium client‑facing environment (minimum 2 years preferred)
* Strong knowledge of the luxury market and confidence working with high price points
* Excellent interpersonal and communication skills
* A consistent and stable employment history
* High levels of integrity and discretion when working with sensitive client information
* The ability to build lasting client relationships and deliver personalised service
* A collaborative team mindset with a willingness to support colleagues
* The ability to perform under pressure while maintaining exceptional standards
* A creative and open‑minded approach to client engagement
* Proficiency in POS systems and CRM tools
* Flexibility to work evenings, weekends, and holidays when required
* Additional language skills are advantageous
The Package
* Up to £55,000 OTE per annum
* Competitive basic salary plus attractive commission structure
* Excellent benefits package
* Opportunity to work with a prestigious luxury brand in the heart of Mayfair
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