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Customer experience manager - store manager

Dumfries
TieTalent
Customer experience manager
Posted: 21h ago
Offer description

About

The Role:

In your dream role, you`ll receive:
* Competitive salary: £34,000 on target earnings
* Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards.
* Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
* Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
* Progression: No matter where your dreams take you, we`ll support your development with opportunities to progress into different business areas as your experience grows. Whether it`s a bitesize course on our Education learning platform or face-to-face training from our L&D team, there are many ways to keep your skills sharp at Dreams.
* Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out-of-hours GP services, and access to counselling.
* New in 2024 - enhanced maternity & paternity pay
The Job
Managing our Retail team in Dumfries, you will be responsible for driving team engagement while maximising all sales opportunities.

At Dreams, we are passionate about our people, so customers and colleagues are our top priority. Through your exceptional leadership, your team will ensure every customer finds their perfect bed.

Here`s a glimpse of your day-to-day responsibilities:
* Managing and motivating your team to increase sales and ensure the highest level of customer satisfaction.
* Driving a positive environment within your store, involving your team in business initiatives, sharing best practices, and having fun.
* Leading your team proactively to achieve set goals, expectations, and targets through effective coaching and training.
* Motivating and inspiring all of our valued dreamers.
* Managing the store rota to ensure proper staffing at all times.
* Walking the floor regularly to maintain high store standards and ensure an exceptional customer experience.
The Person
We`re dreaming of someone who:
* Has previous retail or commercial sales experience demonstrating a strong track record in store and team management.
* Is commercially minded, results-driven, with good decision-making skills.
* Is a proven leader, experienced in working towards performance targets, motivated to achieve results for themselves and their team.
* Is inspirational, capable of leading and motivating others effectively.
* Possesses excellent communication skills to build rapport and establish great relationships with customers and colleagues.
* Is customer-focused, living our mission by putting customers at the heart of everything they do.
About Dreams
At Dreams, we believe your bed is the best place in the world. We aim to make work a special place too. As the UK's most loved bed retailer, we value our people highly.

Founded in 1985, we`ve been making bedtimes better and are owned by Tempur Sealy, the world`s largest bedding provider. We sell 14,000 mattresses, bases, and headboards weekly, across over 200 stores nationwide.

If you love beds, naps, and sleep, Dreams could be the perfect place for you.

Please click below to visit our website and apply, uploading your CV.

Location: Dumfries, Scotland, United Kingdom

Languages: English #J-18808-Ljbffr

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