Who we are Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do. From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run. At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us. What we are looking for We are currently seeking a Ticketing and Retail Manager - FTC to join our Ticketing and Retail team, based in our offices at the racecourse in Ascot, Berkshire. This is a full time, temporary role for 12 months from April 2026. What you’ll be doing An important role, working alongside the Ticketing and Retail Manager (TRM) to oversee the smooth day to day running of the Ticketing and Retail Team as a whole. This role will form part of the team that will interact on a day-to-day basis with the proactive sales team to fulfil the requirements of the customers. It is the duty of this role to help towards the smooth operation of the ticketing team. It is also the duty of this role to assist and support with the day-to-day management of the Ticketing and Retail team and all the processes encompassed within the team. Line management of members of the Ticketing and Retail team. Managing performance, conducting regular 1:1s and bi-yearly appraisals Working alongside the current TRM to assist with the recruitment and training of new team members, and cross training of the team to enable all members of the department to pull together during periods of annual leave or absence Support the current TRM with liaising with suppliers and contractors such as GPEX, TBSG, Ticketmaster, Greyville, T&F, Outbox and the Virtual Business Centre, along with any other retail suppliers, to organise and collate collateral orders, retail product orders and co-ordinating the delivery schedule and in-house receipt Assisting the current TRM with the management and co-ordination of the ongoing ticketing and retail budget spreadsheet when liaising with the above suppliers Using PS Financials, raise PO’s and approve invoices as and when required for the above orders Support the current TRM and the Senior Ticketing & Retail Executive with the management of the Ascot Shop, assisting with management of raceday staff, reconciliation, and management of online sales Assist with the planning and recruitment of the Royal Ascot FTC team and help with the line management of the fulfilment team during the period of their employment Supporting the wider T&R Team with reporting and reconciliation of bookings through Ticketmaster Sport Supporting the current TRM with the set up and reporting of the customer helpdesk – ZenDesk Support the team with the management of all inboxes such as Agency Bookings, Ascot Shop, Comp Requests and such like General Team Support Supporting the team with production, printing, fulfilment and despatch of all admission tickets for all Ascot Racecourse events, including general admission, fine dining packages and Ascot Raceday boxes packages As a team, respond to enquiries on general admission Support the proactive sales team by handling incoming call enquiries with the Virtual Business Centre Dealing with all aspects of ‘after sales’ care including cancellations, refund requests and administration enquiries Provide customer services support in the run up to and during the Royal Meeting Attend and assist with all Ascot Racedays Work closely with 1711 By Ascot on catering requirements, table plans and other details of fine dining and boxes bookings Skills and experience you can bring Excellent administrative skills An understanding of ticketing and CRM systems A good understanding of the events industry and the rhythms in which this functions Excellent ICT skills, e.g. Microsoft Outlook, Word, Excel and PowerPoint Committed to raising the standard in every aspect of working life Ability to work under pressure and deliver deadlines Ability to communicate in a proactive and positive manner Ability to be flexible and adaptable Integrity, commitment and diplomacy The willingness to work in a spirit of partnership What you can expect from us A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners Time Off in Lieu (toil) for working race days Clothing and hat hire Complimentary race day entry for friends and family Exclusive discounts in local shops and cafes Exclusive discounts from selected partner brands and suppliers And let’s not forget, invitations to our monthly social nights as well as annual parties and afternoon-teas to celebrate our most special occasions throughout the year. What sets us apart from the rest We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access. Our Diversity and Inclusion Vision We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company. Closing Date The closing date for this vacancy is 31 March 2026. We reserve the right to close this vacancy early should a suitable candidate be identified. For assistance with your application or should you require an alternative application format, please contact [email protected]