Are you passionate about delivering exceptional customer experiences and resolving complex issues? Join us at SNG, where we shape our services around our customers to create safe, high-quality homes and connected communities.
As a Customer Specialist, you will take ownership of intricate complaints that require specialist knowledge and coordination across multiple service areas and agencies. You'll manage each complaint from inception to resolution, ensuring a seamless and fair customer experience throughout.
Key Responsibilities:
* Manage complex complaints, demonstrating empathy and emotional intelligence when engaging with customers.
* Analyse options, assess merits, and select the best approach for complaint resolution, while ensuring clarity and transparency in communications.
* Collaborate with internal stakeholders to prioritize and resolve complaints effectively.
* Maintain high data quality within Dynamics 365 for transparency and compliance.
Key Skills and Experience:
* Proven experience in proactively resolving customer complaints.
* Excellent communication skills (written and verbal).
* Ability to work collaboratively with internal and external stakeholders.
* Proficiency in Microsoft applications
* Customer-focused with strong negotiation and problem-solving skills.
* Organised, detail-oriented, and able to manage competing priorities.
* Resilient and adaptable to changing needs.
Your Benefits:
* £450 yearly flexible benefit allowance.
* Flexible working arrangements.
* 25 Days Holiday + Bank Holidays (increasing annually up to 30 days).
* Option to buy or sell holiday days.
* Generous matched pension scheme (up to 12%).
* Immediate life cover upon joining.
* Recognition scheme offering retail vouchers.
* Wellbeing discounts including gym memberships.
* Diverse range of additional benefits.
If you're ready to make a positive impact and champion a customer-focused culture, apply now to join our dynamic team at SNG. We offer a supportive environment where your contributions are valued and opportunities for professional growth are encouraged