Overview
HRGO Recruitment are seeking an experienced IT Operations Support professional to join our client’s global manufacturing company based in Hailsham.
Base Pay Range
£28,000‑£34,000 per year (depending on experience).
Location
Hailsham, East Sussex, United Kingdom.
Working Hours
On-site four days a week with one day of remote work per week.
Job Type
Permanent.
Responsibilities
* Provide timely and effective technical support to staff, troubleshooting hardware, software, and network issues across a variety of devices.
* Support end‑user devices primarily running Windows, with some MacBooks also in use.
* Assist staff with company‑issued Apple iPhones and occasionally Android devices.
* Provide remote support to colleagues in offices across the UK, France, Germany, Italy, and Spain, with occasional travel opportunities.
* Assist with our warehouse management system and ensure smooth IT operations in both office and warehouse environments.
* Purchase IT hardware and software to ensure constant supply as needed.
Qualifications
* Full driver’s license and ability to drive for work purposes.
* Relevant technical qualifications or certifications (e.g., CompTIA, Microsoft Certified Professional) are a plus.
* Strong technical troubleshooting skills with experience in both Windows and MacOS environments.
* Familiarity with mobile device support (especially iPhones).
* Excellent communication and teamwork abilities.
Benefits
* Free, onsite parking.
* Eligibility to participate in the company’s discretionary bonus scheme.
* Hybrid working options.
* Bright, open‑plan office equipped with coffee machines.
* Training and development programmes.
* Annual company events.
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Information Technology
Industries
* Manufacturing
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