Online Clerk This position is office based and can be based at any of our BCA sites Monday – Friday, 40 hours per week £25,812.80 per annum BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey. Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working. The Key purpose for this role within the online remarketing team will to ensure day to day delivery of online sales. This role will have a core responsibility for clerking day to day sales. You will part of the sale team, working with the auctioneer and vendor representative to achieve the best sale result. Additional responsibilities include working with the Online administration team. Allocation and lotting bot use. Key responsibilities Following a range of business processes, update in-house systems in accordance with business requirements Running online sales day to day Ensure that all company processes are followed with regard to the sale of vehicles to reduce mistakes and risk to the company Deal with pre and post-sale issues, queries or complaints in a timely and satisfactory fashion Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as are reasonably practicable. Escalate any complex issues to the relevant manager Dialling the Vendor representative into the sale and manage them through the sale section, following up on any specific points raised during the sale Help the auctioneer to keep the sale to the timing of the program Proactively encourage vendors to put vehicles on sale Responsible for lotting Complete various administrative tasks and follow a range of business processes, update in- house systems in accordance with business requirements to achieve internal KPIs and customer SLA’s Management of T & A & virtual inbox Key Skills Data Management experience High level of attention to detail Customer focused Ability to work in a fast paced environment We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. INDLP