Junior IT Support Analyst - Global Law Firm, Leading Technology Join the London office of a global law firm as part of a highly collaborative and supportive IT team. Based in brand-new, modern offices, this is an exciting opportunity for a junior support professional to gain hands-on experience in a professional services environment, with exposure to leading technologies and enterprise-grade systems. This role is ideal for someone with 1-2 years' IT support experience who is eager to develop their career within a structured, fast-paced, and technology-driven environment. About the Role As a Junior IT Support Analyst, you will provide 1st line technical support to internal users in the London office while also supporting wider international teams remotely. You'll gain exposure to a broad range of technologies, including end-user devices, applications, meeting room tech, and connected systems, while working closely with experienced engineers who will support your development. Key Responsibilities Provide 1st line support for hardware, software, and user issues Troubleshoot laptops, mobile devices, printers, and office technology Log, prioritise, and resolve tickets within the ITSM/helpdesk system Support Microsoft 365, Teams, and core business applications Assist with meeting room and audiovisual technology support Support device setup, onboarding, and user account requests Escalate more complex technical issues to senior team members Deliver excellent customer service to a professional user base Why This Role? Join a respected global law firm with a strong, people-focused culture Work in a collaborative and supportive IT team Brand-new London office and excellent working environment Exposure to enterprise technology and professional services users Clear development path with hands-on learning and mentoring This is a brilliant opportunity for a junior analyst looking to step into a professional services environment and gain valuable experience supporting modern technology within a growing and forward-thinking team. Junior IT Support Analyst - Global Law Firm, Leading Technology