To provide excellent customer service to all internal (depots) and external customers for the AdBlue business.
Responsibilities
* Follow up and respond to customer service calls ensuring positive interactions and customer satisfaction.
* Validate and process orders received via telephone and email promptly.
* Generate return authorisation numbers for the return of empty AdBlue packaging for credit and process them into the system.
* Manage and update system data such as price amendments, lead times, and customer information.
* Confirm AdBlue deliveries to generate invoices.
* Set up new customer accounts.
* Coordinate with Head Office to process supplier invoices and credits.
* Work with Depot Transport to expedite deliveries as required.
* Liaise with sales staff to maximise sales opportunities and meet customer requirements.
* Undertake any reasonable tasks assigned by line managers related to job performance, within the post holder's skills and abilities.
Skills
* Customer service experience in a fast-moving business environment.
* Experience with SAP or equivalent order processing systems.
* Proficient IT skills, including Microsoft Office suite, email, Word, Excel, etc.
Brenntag is committed to equal employment opportunities and values diversity in the workplace. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion, or other protected characteristics. We welcome applications from candidates of all backgrounds.
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