Looking to join a friendly, customer-focused team where you can make a real difference every day? This is a great opportunity to play a key role in supporting tenants and customers, providing first-class service and helping things run smoothly behind the scenes. In this Customer Service Advisor role, you will be: Acting as a first point of contact for tenants, applicants and members of the public via phone and face-to-face Handling a range of enquiries including repairs, housing applications, complaints and general requests Providing clear advice, support and signposting to the right teams or services where needed Raising and managing repair requests, ensuring accurate diagnosis and appointment scheduling in line with policy Supporting general office and administrative tasks including mail handling, data entry, filing and system updates Assisting with customer satisfaction calls and helping to improve service delivery Providing occasional reception cover, ensuring a welcoming and professional first impression To be successful, you will need: Previous experience in a customer-facing or office-based role Strong communication and customer service skills Good attention to detail and accurate data entry skills Confident IT skills (Microsoft Word, Excel and Outlook) Strong organisation and ability to prioritise workload Fluent Welsh and English (essential) This is a permanent part-time position working 30 hours per week over 4 days, based in Abergele. Salary is £26,548 rising to £27,474, plus 25 days holiday (rising to 32 with service) plus bank holidays. If you enjoy working with people, solving problems and being part of a supportive team, we’d love to hear from you.