Job Purpose: As a Reactive Pest Control Technician, you will play a critical role in supporting the business by providing flexible, responsive pest control services. This role involves covering holidays, sickness, vacant patches, and assisting on complex or two-person jobs. You'll thrive in dynamic environments, quickly adapting to last-minute changes while delivering outstanding service to maintain pest-free environments for our clients. Key Duties: Respond to reactive service requests, including covering absence and high-priority jobs across multiple regions. Conduct thorough inspections to identify pest infestations, entry points, and harbourages. Implement effective pest control treatments in line with Integrated Pest Management (IPM) principles, focusing on sustainable solutions. Service and maintain pest control equipment, including electronic fly killers. Identify additional risks or pest activity and advise customers on necessary preventative measures, proofing, or additional services. Accurately complete treatment reports and communicate findings and advice to customers. Ensure compliance with all product labels, safety protocols, and company procedures. Carry out minor proofing works and hygiene measures where required. Promote additional services and generate leads, benefiting from our industry-leading 7% lead commission. Optimise daily routes and workload to ensure efficiency. Maintain company vehicle, equipment, and stock levels. Adhere to all Health & Safety, environmental, and quality standards. Any other duties as required to support business needs. PERSON SPECIFICATION Experience: Essential: * Minimum 2 years' experience in pest control. * Proven ability to work independently in a fast-paced, reactive role. Desirable: * Experience with a variety of pest species and environments (commercial, residential, industrial). * Previous experience in a mobile or multi-site role. Skills and Qualifications: Essential: BPCA / RSPH Level 2 Award in Pest Management. Strong problem-solving skills and adaptability. Excellent communication and customer service abilities. Competent in using mobile reporting systems Full UK driving licence. Desirable: Additional pest management certifications. Knowledge of non-chemical pest control methods and IPM strategies. Attitudes: * Proactive and flexible, with a “can-do” approach. * Comfortable with short-notice assignments and changing schedules. * Customer-focused, demonstrating professionalism and care. * Commitment to continuous improvement and learning. * Team player who also excels when working independently. Other: * Willingness to travel extensively within the UK. * Availability for overtime and occasional weekend work if required. Hours of Work: Monday to Friday, 8:00am – 5:00pm (Additional hours available through overtime and reactive call-outs) Salary & Benefits: * On-Target Earnings (OTE): £40,000 (with OT & commission) * 7% Lead Commission Scheme * Company van & fuel card * Mobile phone * Company events * Healthcare cash plan, pension, and life assurance * Employee wellness programme * Industry-leading training and career development opportunities