OVERALL PURPOSE
Income Generation
· To assist all departments at DHC in pursuing income generation. from diverse means.
· Drive revenue and by working to agreed targets,and supporting each revenue stream by analysing prices, and costs and margins.
· Support the Coffee Shop, including business analysis, marketing and promotion.
· Manage the EPOS system, including all reporting, ensuring that the system is fit for purpose & efficient.
· Identify & implement new commercial opportunities across all revenue streams.
· Ensure sustainability & ethics are at the forefront of all commercial initiatives.
Marketing
· Provide line management of the Events & Events & Marketing Officer, undertaking all line management responsibilities.
· Work with the Events & Events & Marketing Officer to ensure messaging is consistent with the current aims and objectives in the Marketing Plan.
Fundraising
· Ensuring that the donations strategy set by the Centre Manager is followed.
· Maximise opportunities to bring in donations across the site, utilising online platforms and on-site messaging.
Retail
· Develop & manage the DHC's retail offer – including merchandising, ensuring attractiveness, profitability & sustainability, utilising ecommerce to increase sales.
· Ensure appropriate stock management systems are in place to manage product sourcing, supplier selection, purchasing & stock control to maximise margins & profitability.
· Supervise the Front of House volunteer team
Duty Management
· Act as a Duty Manager, as part of a rota with other DHC staff.
PERSON SPECIFICATION
Essential (E) – these are things that you must have.
Desirable (D) - these are things that it would be useful to have.
Qualifications
· A good standard of literacy and numeracy equivalent to GCSE level (E)
· Business qualification (D)
Experience required
· Proven track record in income generation. (E)
· Identifying and creating new income streams. (E)
· Working as part of a team, and on own initiative. (E)
· Working with budgets, KPI's & understanding of income targets. (E)
· Experience of managing a shop/retail/hospitality operation. (E)
· Line management of staff and associated people management tasks. (E)
· Supervising a team of volunteers. (D)
· Using technology to present commercial information. (D)
Knowledge, Skills and Abilities
· Ability to engage with various different projects at the same time (E)
· Understanding of making a profit from commercial activities. (E)
· Knowledge of purchasing and stock management procedures. (E)
· Knowledge of EPOS/digital systems.(E)
· IT literate, and familiar with MS Office and internet use. (E).
· Skills in interpreting customer feedback & industry trends & data. (D)
· Time management & implementation skills. (D)
Personal Qualities and Attitudes
· Confident (E)
· Passion and enthusiasm (E)
· Committed to excellence. (E)
· Team player. (E)
· Good communication. (E)
· Connection to the Forest of Dean (D)
Job Types: Full-time, Part-time, Permanent
Pay: £13.87 per hour
Expected hours: 30 – 40 per week
Benefits:
* Company pension
* Discounted or free food
* Flexitime
* Free parking
* Sick pay
* Store discount
* Work from home
Work Location: In person