Customer Services Assistant Telford Permanent £27,750 with pay review after probation Monday – Friday 8.30am – 5.00pm Hybrid available after probation This is an excellent opportunity to join a well-established and growing manufacturing organisation. The role offers a permanent position within a supportive and collaborative team environment. The primary purpose of the role is to manage customer requirements from initial enquiry through to order processing, ensuring a high standard of service throughout the customer journey. Working closely with a Senior Customer Service professional and the wider sales team, you will play a key role in handling customer enquiries, processing orders, maintaining accurate records, and supporting sales activities. The successful candidate will act as a central point of contact for customers, ensuring orders are processed efficiently, queries are resolved promptly, and customers are kept informed about the progress of their orders. Key Responsibilities * Deliver a consistently high level of customer service, ensuring all customer interactions are handled professionally, promptly, and courteously. * Process customer orders received via telephone, email and portals, ensuring accuracy and timely entry into internal systems. * Act as the first point of contact for customer enquiries, providing information regarding products, order status, delivery schedules, and ge...