Overview
Neway are seeking an Administrative Assistant to join our client based with Rhondda Cynon Taf County Borough Council.
Note: This is an Agency Worker contract. Location: Courthouse Street (Coroners). Start Date: 14 September 2025. Hours: 37 per week | Monday–Friday | 08:00–16:30. Pay Rate: £12.21 PAYE | £15.95 Umbrella/Ltd.
This is a vital front-facing role, requiring sensitivity, professionalism, and excellent communication skills. You’ll be the first point of contact for bereaved families, Funeral Directors, Hospitals, and other stakeholders—handling calls and emails with empathy and efficiency. Strong administrative and telephone skills are essential, as is the ability to manage sensitive information with discretion.
Responsibilities
* Answer and field telephone calls and emails with professionalism and care
* Provide accurate information and refer queries appropriately
* Maintain records and support general administrative duties
* Uphold high standards of customer service at all times
Qualifications & Attributes
* Proven commitment to excellent customer service
* Ability to listen sensitively and respond appropriately
* Skilled in managing conflicting priorities and time effectively
* Strong written and verbal communication skills
* Confident using IT systems and handling confidential data
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