JOB DESCRIPTION About the role Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need. The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers. What we are looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You will be able to demonstrate Essential: Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Ability to work ‘on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go. Able to demonstrate Guinness behavioural competencies. Desirable: Experience of working in the housing or property sector. Academic qualifications in Housing and/or Tenancy Management. Knowledge of regulatory legislation for social housing. Previous budget management experience. Qualifications Desirable: Relevant professional qualification and/or experience. If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme