We'd love to hear from you if you’re: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure Welcome Manager (Band 1)You’ll be joining a friendly team in the Lacock and North Wiltshire portfolio (Lacock, The Courts Garden, Great Chalfield Manor and Garden and Westwood Manor). This role will be based at Lacock Abbey and will report to the Property Operations Manager as part of the Visitor Experience team. As Welcome Manager, you’ll play a pivotal role in leading the Welcome team, who are focused on making sure each visitor has an enjoyable and memorable visit. Alongside the many benefits offered by the Trust, you'll have the freedom to manage the team, as well as the opportunity to grow and develop professionally, making it a truly rewarding role.Visitors flock to this quintessential village, 13th century abbey and museum dedicated to photographic pioneer William Henry Fox Talbot. You’ll be joining a team of 40 staff members and over 350 volunteers, working to deliver a lively and fun visitor experience. It’s likely you will need your own transport to get here, however this is a great opportunity to join a welcoming team and contribute to an exciting programme of events.For more information about our property please visit www.nationaltrust.org.uk/lacockYou’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.You'll have responsibility for the day-to-day operation of the welcome area and car park to ensure the delivery of the highest standards of service and visitor experience. Your specific responsibilities include, growing support and service targets, cash and tills, fire, security and evacuation.As part of the Assistant Leadership team, you will strive for excellence in customer service, presentation standards and communication across departments.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 25 May 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 163965IRC163965ChippenhamPermanent f/t (37.5 hrs pw)Ends: May 25th 86.2 mi from undefinedWe have an exciting opportunity to lead a team of 9 welcome staff and volunteers at Lacock Abbey. As Welcome manager you will support the day-to-day operations of the visitor experience and lead your team to deliver exceptional customer service. You’ll be experienced in managing people, delivering outstanding customer service and leading membership recruitment and fundraising. Hours: Full time 37.5 hours per weekSalary: £26,793 per annumContract: PermanentInterview date: 6th June 2025Potential start date: ASAPLacock Abbey & House, High Street, Chippenham, SN15 2LGCompliance.Eligibility to Work in the UK26,793 pa