HEAD OF FUNDRAISING JOB DESCRIPTION
Job title: Head of Fundraising
Hours: 35 hours per week, including some flexibility of home working
Salary Range: £44,000 to £49,000 p.a depending on experience
Based At: Zoe’s Place Baby Hospice, Crossbeck House, High Street, Normanby, Middlesbrough TS6 9DA.
Flexible working: Some working from home considered, but majority of work office- based (at above address)
Responsible to: Head of Income Generation and Marketing.
Responsible for: Managing the fundraising team and overall responsibility for income generation at our Middlesbrough hospice.
ABOUT ZOE’S PLACE
Zoe’s Place is unique, we are the only baby specific Hospices in the U.K., with hospices located in Middlesbrough and Coventry and strive to promote and maintain our commitment to the local communities in each area. We’re incredibly proud of our hospices. We provide palliative, respite and end of life care to children aged 0 – 5 years old with life-limiting or life-threatening conditions. With our team of specialist nurses offering 24-7 care and support, we’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.
THE ROLE
Are you looking for an exciting new challenge? Would you like to work in a rewarding job where no two days are the same? We are seeking candidates with proven experience as a Head of Fundraising who possess strong organisational skills and are comfortable managing varied workloads. This position requires adaptability and the ability to handle diverse tasks daily.
Zoe’s Place is seeking a Head of Fundraising to lead our team of fundraisers at the Middlesbrough Hospice. This position presents an excellent opportunity to join the charity during a pivotal period in its development. The primary purpose of this position is to lead and manage the fundraising team, supporting income generation to successfully meet annual objectives. The individual in this role will oversee the strategic planning and execution of all fundraising initiatives at our Middlesbrough Hospice. The successful candidate for this position will demonstrate confidence, compassion, ambition, and strong organisational skills, along with the capacity for creative and strategic thinking. They should possess a genuine passion for their work, excel in independent tasks with minimal supervision, and have the ability to influence, motivate, and persuade others effectively.
Due to the nature of the position the post holder may need to work unsocial hours to meet the needs of the role.
JOB SUMMARY
* Manage and motivate an ambitious fundraising team with a view to growing income and the team.
* Forecast and monitor income and expenditure budgets.
* Diversify income streams with a focus on growing income significantly in line with the business strategy.
* Identify fundraising opportunities and raise awareness of the organisation’s work.
* Develop partnerships with businesses, community groups and the public.
* Develop a local strategy for a range of income streams to meet targets based on costs for running the hospice.
* Work collaboratively with Head of Fundraising (Coventry) to develop and deliver national fundraising events, activities and campaigns.
* Liaise with local media organisations and work alongside PR/Communications Co‑ordinator to raise awareness and promote Zoe’s Place.
* Follow Zoe’s Place Trust’s policies and procedures and comply with Charity Commission regulations.
* Adhere to I.O.F. and Fundraising Regulator code of practices.
* Represent Zoe’s Place at external events.
* Work closely with the Senior Management Team to promote the Charity.
* Ensure that Supporter Journeys and stewardship activities are embedded within the team.
MAIN RESPONSIBILITIES
* Attain an overall target income for the Hospice from a variety of income streams.
* Strategically plan for multi‑year sustainable income, working closely with the Head of Income Generation and Marketing. Prepare and monitor income budgets for the hospice.
* Lead and mentor the team to ensure the best performance.
* Monitor and report on income and expenditure, with quarterly reforecasts and ensuring that any issues or deficits are reported back to the Head of Income Generation and Marketing.
* Together with the Head of Fundraising based in Coventry devise and organise creative and innovative fundraising campaigns and events – ensuring we respond to trends within the sector.
* Manage and develop the fundraising department to ensure best use of resources.
* Ensure fundraising policy and procedures are in place and adhered to.
* Oversee the recruitment, selection and retention of fundraising staff and volunteers.
* Management of staff in line with the staff policies and procedures.
* Understand the functionality of CRM system (Donorflex) database and ensure that all staff are recording data appropriately and in line with GDPR.
* Carry out any other duties as requested by the Trustees.
* Liaise with Head of Care on an on‑going basis regarding staff, policies and procedures and general fundraising items.
EXPERIENCE AND SKILLS
* Have at least 2 years’ experience as a manager in a fundraising team with responsibility for leading, motivating, directing and monitoring the daily activities of others and facilitating professional development.
* Creating and implementing a strategy to ensure diverse and sustainable income streams are in place.
* Experience in dealing with complex issues.
* Experience of managing budgets.
* Experience of planning and delivery of fundraising events or campaigns.
* Excellent organisation and management skills.
* Good project management skills.
* Excellent interpersonal skills and the ability to communicate effectively – orally and in writing – at all levels.
* Excellent negotiation and delegation skills with the ability to get the best from others.
* Comfortable working with a range of stakeholders.
* Skilled in report writing.
* IT literate, including good knowledge Microsoft Office Suite.
* Good working knowledge of social media platforms.
* Experience in utilising a CRM system in a charitable setting.
* Knowledge of Donorflex system would be an advantage.
* Ability to engage with groups large and small through presentations and hospice tours.
PERSONAL ATTRIBUTES/ABILITIES
* Good motivator.
* Dynamic, enthusiastic and persuasive.
* Self‑motivated.
* Excellent communicator.
* Organised.
* Can do attitude to problem solving.
* Proactive management style and approach to work.
* Flexible approach to working hours, this may involve weekends and evenings.
* Commercially minded.
* Able to work as part of a team.
* Fully committed to the aims and objectives of Zoe’s Place.
* Fully committed to the pursuit of team success and achieving organisational excellence.
* A good leader – approachable and have empathy.
* Be able to deal with confidential information discreetly and professionally.
* Clean driving licence.
* Clear DBS Report.
PERSON SPECIFICATION
Qualifications
* Educated to A Level standard or equivalent.
* Member of Institute of Fundraising.
* Degree level education or equivalent.
Experience / Knowledge
* Minimum two years management experience in fundraising with a track record of securing and generating income.
* Track record of working with tight expenditure budgets.
* Planning and managing budgets and evidence of hitting or exceeding income targets.
* Managing and developing staff.
* Dealing with senior‑level contacts both internally and externally.
* A broad knowledge of fundraising, with experience/ knowledge of corporate; trusts; events and regular giving.
* The ability to persuade and influence key stakeholders at all levels, including chief executives and celebrity ambassadors.
* Experience of organising events and/or project management.
* Experience of using commercial acumen and innovative thinking to generate income within the charity sector.
* Experience in public speaking/delivering presentations.
* Knowledge of Donorflex database management.
* Experience of working with volunteers.
* Experience of attending networking meetings and being able to persuade and influence in this environment.
* Experience of writing engaging copy and producing good quality marketing materials.
* Awareness of charity law in relation to fundraising e.g. data protection, and/or ability to stay abreast of latest developments.
* Working knowledge of Microsoft Office suite, especially Excel, PowerPoint and Word.
* The ability to research and acquire new potential funding opportunities.
* Knowledge of using social media to engage with stakeholders.
* Excellent interpersonal skills.
* Ability to motivate others and lead a team.
* Empathy and compassion.
* Diplomacy and tact.
* Excellent written/verbal communication skills.
* Excellent presentation skills.
* Budgeting and forecasting skills.
* Ability to maintain professional boundaries.
* Ability to manage client expectations.
* Flexible and able to use your own initiative.
* Influencing and negotiation skills.
* Strong commercial awareness.
* Able to work autonomously and to delegate tasks effectively.
* Ability to work under pressure/tolerate stress within themselves and others.
* Pleasant telephone manner.
* Ability to work unsocial hours including evenings and weekends.
* Commitment to equal opportunities.
* Able to challenge in an appropriate and constructive manner.
* Sensitive to the needs of the children and their families.
Other
* Full clean driving licence.
* Access to a car.
* Clear DBS check.
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