Job Description:
Job Title: Lettings Manager
Salary: £35k to £40k d.o.e
Coppersmith are proud to partner with a reputable estate agents who are seeking a new lettings manager for their office in Bushey.
Key Responsibilities:
1. Tenant and Landlord Liaison:
* Build and maintain strong relationships with tenants and landlords, providing advice and updates on tenancy matters.
* Assist in negotiating tenancy agreements and rent reviews
* Respond to tenant inquiries promptly, ensuring a high level of customer satisfaction.
2. Lettings Administration:
* Manage the application and referencing process for prospective tenants.
* Coordinate the preparation and signing of tenancy agreements and other legal documentation.
* Ensure all paperwork and tenancy records are kept up-to-date and compliant with legal requirements.
3. Compliance & Legislation:
* Ensure that the lettings department is fully compliant with all relevant industry regulations, including housing laws and health and safety standards.
* Keep up to date with changes in relevant legislation and ensure the team adheres to these standards.
4. Sales and Business Development:
* Actively contribute to the business development strategy by identifying new lettings opportunities and promoting the agency’s services to potential clients.
* Conducting property valuations, follow up valuations to ensure strong conversion rates are achieved.
* Meeting or exceeding monthly & quarterly performance targets, whilst delivering exceptional customer service at all times.
* Support marketing initiatives to increase the agency’s market presence, including conducting property viewings and following up on leads.
5. General Administration & Reporting:
* Assist in preparing regular reports on lettings performance, property availability, and market trends – attending monthly Managers’ Meetings to present branch performance statistics
* Maintain accurate records of all lettings activities, including viewings, applications, and tenant communications.
* Supporting the Property Management team with daily tasks where required.
6. Team Management & Leadership:
* Plan, direct and lead the operations of the Lettings team ensuring consistency of service levels and compliance.
* Coach and develop the Lettings team to meet and exceed branch forecasts.
EXPERIENCE:
* Minimum 2 years experience in lettings, and a minimum of 1 year in a Senior Negotiator or Management role is essential.
* Experience of lettings valuing, with demonstratable conversion rates.
* Strong understanding of lettings processes, tenant legislation, and property management best practices.
* Knowledge of the local area and market in which we operate.
* Ability to work in a fast-paced environment.
SKILLS & ATTRIBUTES:
* Excellent written and verbal communication skills, with the ability to interact professionally with tenants, landlords, and colleagues.
* Strong time management and organisational skills, with the ability to prioritise tasks and manage multiple responsibilities
* A customer-focused attitude with the ability to handle challenging situations and resolve conflicts.
* Proficient in Microsoft Office and lettings agency software platforms (Acquaint CRM/FixFlo/Goodlord).
Essential requirements Desirable requirements
* Driving license and own vehicle
* A relevant qualification in property management is preferred but not essential.
If this sounds like YOU then please get in touch