Sales & Customer Service Associate
Location: Penrith
Contract: Permanent, Full-time
Salary: up to £30,000 per annum (dependent on experience)
NXT Recruitment is working exclusively with a growing, destination-led business in Cumbria to recruit a Sales & Customer Service Associate. This is a varied and engaging role where you will act as the first point of contact for guests and clients, guiding enquiries through to confirmed bookings while delivering a professional, welcoming experience.
This is an ideal opportunity for someone polished, proactive, and highly organised who enjoys working with people and takes pride in providing excellent service. As a Sales & Customer Service Associate, youll work closely with senior team members while managing your own workload across sales, bookings, and customer support, giving you responsibility, variety, and the chance to make a real impact.
Why this role is great:
Be part of a growing, customer-focused business
Work in a varied role that combines customer service, sales, and administration
Opportunities to develop your skills and progress within the business
Friendly, supportive team environment
Chance to make each guest and client experience special
The role:
As a Sales & Customer Service Associate, you will manage enquiries and bookings across accommodation, experiences, and corporate use, ensuring every interaction is handled with care, efficiency, and attention to detail. Youll combine customer service, sales coordination, and administration, making this role perfect for someone who enjoys variety and taking ownership of their work.
Key responsibilities:
Respond to enquiries via phone, email, and online platforms
Manage bookings from initial enquiry through to confirmation and follow up
Build strong relationships with prospective guests and clients
Prepare accurate quotes, proposals, and booking confirmations
Maintain up-to-date records using CRM and booking systems
Upsell additional services and experiences where appropriate
Support viewings, visits, and sales activity as required
Produce regular reports and maintain accurate sales data
Work closely with internal teams to ensure a smooth customer journey
Provide general administrative support to management and the wider team
About you:
Friendly, professional, and confident communicator
Highly organised with excellent attention to detail
Comfortable managing multiple enquiries and priorities
Able to work independently as well as part of a team
Previous experience in customer service, bookings, hospitality, or sales is a bonus but not essential
Confident using IT systems, including booking platforms and standard office software
Flexible to support busier periods, including occasional weekend work
Whats on offer:
Permanent, full-time position with a supportive team
Company pension scheme
On-site parking
Employee discounts
Casual dress environment
Opportunity to develop a long-term career as a Sales & Customer Service Associate within a growing and evolving business
If you enjoy working with people, staying organised, and being part of a customer-focused team, wed love to hear from you.
Apply today or contact NXT Recruitment for more information.
NXT Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you agree to our terms, conditions, and privacy policy, which can be found on our website.
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