Job Description
JOB DESCRIPTION
JOB TITLE: Transport Shift Manager working for a large Nationwide premium electrical retailer specialising in the sale and delivery of major domestic appliances and televisions throughout the UK.
LOCATION: Leicester
RESPONSIBLE TO: Installation and Transport Manager
PAY: £38,000 + discretionary bonus
MAIN PURPOSE OF THE JOB:
This position will be responsible for the daily running of the Transport Operations. Managing all resource provided to them with diligence. Leading by example in all aspects of Health and Safety.
Working with all departments to resolve queries and give support to enable the growth of the company.
SPECIFIC DUTIES WILL INCLUDE:
Reporting to the Installation and Transport Manager, you will be responsible for ensuring the day-to-day running of the Transport function.
- Coach and Mentor of all Senior Drivers, Drivers, Transport Administrator and other team members in their daily duties and responsibilities.
- Management of agreed transport metrics including regular reporting and communications.
- Ensure the safe operation of domestic transport through the demonstration of a Health and Safety focused mindset.
- Fully utilise the Transport Management systems, telematic systems and other business provided software to gain optimal efficiency through optimization and automation of tasks.
- Create improvements in the customer experience through the service focused execution of standardized processes, communications, resolutions, and internal SLA's.
- Focus on development and mentoring of driver teams across all shifts.
- Be a leader and promoter of driver wellbeing within the business.
The driver team are the face of our service and we must fully enable them to delight our customers. This will require effective use of praise & recognition alongside performance management and disciplinary processes.
- Oversee the administration of the function.
- Lead and develop all team members under your remit to upskill across all functions.
- Run a shift with 68 Drivers
- Average daily deliveries of 560 a day, but can be up to 1000 at peak
PERSON SPECIFICATION
- National CPC Holder (Desirable)
- Proven work experience as a Shift Manager or similar role.
- Experienced in planning and optimising daily van delivery routes to ensure timely and efficient transportation of goods
- Extensive routing skills ideally using the MaxOptra platform
- Tachograph driven
- Excellent organisation skills.
- Knowledge and experience of Standard Operating Practices and Safe Systems of work for the function.
- Highly motivated and results oriented.
- Ability to collaborate and influence people.
- Understanding of key transport processes.
Working a 12 hour shift 4 on 4 off