Overview
Examination Support Administrator
Location: Newport
Fully office based, with the potential for hybrid working once training is complete (minimum 20% office attendance)
Hourly rate: £14.42 per/hr
Hours: 37hrs per week, Monday - Friday 9am - 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
We’re looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.
Responsibilities
List the duties/ responsibilities:
* Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
* Reviewing, assessing, and validating information and evidence to support accurate decision-making
* Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
* Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
* Producing clear and compliant documentation in line with policies and procedures
* Handling customer contact professionally and confidently:
o Responding to general enquiries by letter or email within 5 working days
o Responding to more complex or detailed correspondence within 3 weeks
* Supporting other teams with administrative and casework tasks when required
Qualifications & Compliance
Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS
Training provided; no annual leave during training period.
Additional clearance (if applicable): Please note that a period of 6 months or longer spent outside the UK in the last 5 years will require an additional overseas police check, which will be the candidate’s responsibility to provide.
Equality, Diversity & Veterans Support
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. We are a Disability Confident Leader and hold the Gold Award status from the Defence Employer Recognition Scheme. We offer a guaranteed interview with a PSR Sourcer for eligible candidates.
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria, please reach out via the Brook Street website to register your interest and state the role you are interested in. We are committed to engaging with you. When there is a high volume of ex-military candidates/military spouses/partners who meet the criteria, Brook Street will interview the best candidates from within that group.
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