Overview
Join us as a Customer Assistant in our Rotherham Club on a 16 hour contract. The role is fully flexible over 7 days, including evenings and weekends. We’re looking for people who want to be themselves at work and are encouraged to learn and grow.
Responsibilities
* Build rapport and relationships with Customers
* Be flexible on tasks across all areas of the Club: front of house, book sales, treasury, machines, the bar area and kitchen
* Include general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
* Support with other duties as requested by the line manager
* Ensure you create a Safer Gambling Environment for all Customers and Colleagues across all channels: online, in club and live
Qualifications
* Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a Hospitality, Retail or Leisure environment
* Outstanding communication skills adaptable to different situations
* Experience of handling cash and basic numeracy knowledge
* Confidence to challenge the way things are done and ensure all Customers follow company policies and standards
* Applicants must be 18+
Benefits
* Help@Hand – a wellbeing app with remote GP access
* Thrive App – for mental wellbeing
* Buzz Brights Apprenticeships
* Buzz Brilliance Awards – Employee Recognition Scheme
* Buzz Learning – digital learning platform with access to online courses
* In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
* Access to Trained Mental Health Advocates
* 4 weeks Annual Leave plus Public Holidays (pro-rated for part-time colleagues)
* Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (where eligible)
* Staff discount on bingo tickets, food and soft drinks
* Refer a Friend Scheme
* Life Assurance
* Pension Scheme
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