Overview
Are you ready to make a meaningful impact in client service? At J.P. Morgan, you will join a collaborative team dedicated to supporting institutional clients and driving excellence in Securities Services. You will have the opportunity to grow your career, develop your skills, and contribute to a culture that values innovation and continuous improvement. Experience a dynamic environment where your ideas matter and your success is celebrated.
Job responsibilities
* Build and maintain relationships with clients to ensure ongoing satisfaction.
* Respond promptly to client enquiries across all products and manage escalations.
* Support governance processes, including measurement and monitoring of service levels using KPIs and RAG ratings.
* Utilize proprietary CRM tools to capture feedback, generate call reports, and track actions to closure.
* Prepare for periodic client relationship reviews.
* Ensure accurate billing and timely payments.
* Prioritize and help bring global initiatives and ad-hoc projects to closure.
* Coordinate client training on proprietary J.P. Morgan technology.
* Ensure compliance with company policies and procedures.
Required qualifications, capabilities, and skills
* Extensive experience at a financial services organization focused on servicing institutional clients.
* Strong knowledge of Global Custody and Fund Services (Traditional, Hedge, or Private).
* Collaborative team player with the ability to share ideas.
* Client satisfaction driven with strong client-facing skills.
* Excellent presentation and communication skills.
* Proven ability to drive client change across products to completion.
* Strong follow-up skills and ability to drive items to closure.
* Effective at prioritizing, multi-tasking, and working well with minimal supervision.
Preferred qualifications, capabilities, and skills
* Ability to thrive in an evolving environment.
* Drive for continuous improvement.
* Strong internal network.
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