Customer Relations Executive
Salary £26,980 - OTE £35,000!!
Tangmere, Chichester
BMS Cars and BMS Salvage are growing fast, and were on the lookout for a proactive, people-focused Customer Relations Executive to join our lively, hardworking team. If youre a natural multi-tasker who loves delivering first-class customer service in a fast-paced environment - and youre ready to be part of one of the UKs fastest-growing damaged vehicle buying networks - this is your chance.
We value a positive attitude and self-motivation as much as experience. A passion for cars is abonus but not essential - well teach you the rest!
What youll be doing day‑to‑day
* 90% inbound calls - responding to customer enquiries and making every interaction a great one.
* Handling emails and ensuring all customer queries are resolved quickly and efficiently.
* Liaising with third parties to schedule and organise vehicle collections.
* Managing the full customer journey from start to finish to maintain our high standards.
* Completing admin tasks accurately to keep everything running smoothly.
* Handling objections or issues calmly and confidently to ensure great outcomes.
What we are looking for
* A customer service superstar with strong communication and rapport‑building skills.
* Excellent attention to detail and a can‑do, problem‑solving mindset.
* Comfortable working at pace in a busy environment and juggling multiple tasks.
* A professional, friendly telephone manner and confident IT skills (MS Office & bespoke systems).
* A true team player who is also self‑motivated and able to manage their own workload.
* Bonus points for vehicle knowledge or a keen interest in cars (but its not essential).
Why join us?
Be part of a fun, supportive, and ambitious team.
Opportunities to grow and develop as we continue our phenomenal success.
A varied role where no two days are the same.
Hours of work: Monday - Friday, Week 1: 8:00am - 6:00pm, Week 2: 8:01am - 5:00pm
More reasons to join our fabulous team
* Generous starting salary of £26,980, generous bonus scheme after 6 months, OTE £35,000!!
* Modern, fresh offices with all mod cons!
* Free food Friday for all employees working from site, this varies from different restaurants and the food is delivered directly
* Free fresh fruit available on site 24/7
* Discounted Garage Services
* A range of optional team building events throughout the year, these include running and obstacle events, boat trips over to the Isle of Wight and a host of other fun events.
* Free onsite parking for all staff
* Full pension package
* Christmas and Summer staff parties
* Training courses available to help you progress faster
* Great Sage employees benefit scheme that includes:
o Gym membership at reduced cost
o On demand GP
o A host of retail, cinema and holiday discounts
o Free access to counselling services
Do you have the energy, drive, and people skills to thrive in a fast-moving, customer-focused role? If yes, wed love to hear from you.
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