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OSI Electronics (OSIE) operates as a diversified manufacturer of electronic devices and a provider of value-added electronic manufacturing services.
We combine the global scale and purchasing power of an Electronics Manufacturing Services (EMS) provider with the agility and personalised support of a smaller organisation. Our aim is to build strong, long-term partnerships with customers across the security, medical, and high-technology sectorshelping them solve complex, real-world challenges.
Role Overview
Based at the heart of the UK electronics supply chain, this role plays a key part in supporting Original Equipment Manufacturers (OEMs) in bringing their products from concept to production. You will help translate customer requirementssuch as CAD files and Bills of Materialsinto a viable manufacturing solution.
Working closely with the Business Development and Commercial teams, you will provide essential administrative and commercial support, ensuring quotations and orders are accurate, timely, and fully aligned with our manufacturing capabilities. This role offers hands-on training across all aspects of commercial customer account management.
Key Responsibilities
Provide on-the-job support and training in Commercial Customer Account Management
Process and acknowledge customer orders within 24 hours of receipt
Manage quotation input, distribution, collation, and analysis in line with agreed timelines
Prepare and support Order Book (OOB) reviews for Account Managers
Handle quote processing from initiation through to completion
Manage end-to-end order processing
Import monthly customer forecasts into the ERP system
Raise and process customer concessions
Complete and submit new supplier forms
Take ownership of processing and expediting RMAs
Respond to general customer and xsngvjr internal enquiries
Liaise with internal departments to ensure requirements are met within agreed timescales
Confidently escalate issues when necessary, demonstrating a proactive and can-do approach
Consistently uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork
Candidate Requirements
Previous experience in customer service, purchasing, or account administration
Comfortable working in a fast-paced office environment
Confident using telephone systems and IT tools, including Microsoft Word, Excel, Outlook, and ERP systems
Strong organisational skills and attention to detail
Ability to work effectively