Digital Learning and Support Coordinator
Location: Sunderland
Salary: £28,764 to £30,468 per annum
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23:59 hours BST on Friday 05 June 2026
Reference: D12000526
About the College
Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post‑16 education in the North East with approximately 14,300 students.
The College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25 % in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provides our students with bespoke education pathways to help them achieve their future career goals.
Our Journey & Values
As an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
Are you passionate about supporting students in their learning journey? Are you ready to contribute to the advancement of a dynamic and inclusive learning environment? We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Digital Learning and Support Co‑ordinator within our Future Ready Hubs working across our Sunderland College and Hartlepool Sixth Form campuses and managing a team of Student Support Officers.
To succeed in this role, you'll need strong interpersonal skills, the ability to lead a team and build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
About the Role
As a manager of the Future Ready Hubs, you'll play a vital role in ensuring the service on each campus provides essential support to students, and that they have access to key resources and information to support their student journey.
You will provide line management working across college sites at Sunderland College and Hartlepool Sixth Form to a team of Student Support Officers, fostering a supportive and high‑performing team. The team focus is to offer assistance and advice on the college library and learning resources, study skills, digital tools, and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.
Our Future Ready Hubs epitomise a one‑stop shop support centre for college life which is both a physical and digital student hub. Bringing student services functions together so they are effective to use and access, provide a consistent and equitable approach and meet the diverse needs of our student body. We provide a vibrant and welcoming space for students to get help, undertake individual study, collaborate with peers and develop knowledge needed for next steps.
Role Responsibilities
* Line management of a team of Student Support Officers
* Service management of the key Welcome desk functions within the Future Ready Hubs at Sunderland College and Hartlepool Sixth Form College.
* Customer service to stakeholders in person, by telephone, and email.
* Providing support to students within the College Future Ready Hubs.
* Leading the timely administration and support regarding student bursary and financial support funds.
* Leading the promotion and support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.
Qualifications
* You should have a Level 3 qualification, alongside experience in team leading or management, and providing customer service, support and guidance.
* Your communication skills, both written and verbal, will be essential.
* To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels.
* Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users.
* Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
What’s in it for you?
Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.
* Enjoy a generous holiday allowance (35‑48 days per year, plus public holidays).
* Generous family leave and flexible working options (dependent on role)
* LGPS or Teacher Pensions Scheme, (dependent on role 15.7 %‑28.68 %)
* Access to myLifestyle benefits platform providing retail discounts and more.
* We offer dental, eye care & health cash plans.
* Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
* Free parking on most campuses.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
We believe in equal opportunities and welcome applications from all sections of the community.
We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
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