Join our Team
About this opportunity:
As part of Ericsson's mission to harness new technologies to change the future, we're currently seeking a driven and technically savvy Broadcast Engineer. This critical team member will be responsible for managing and maintaining our broadcast services infrastructure. The role demands a versatile skill set, from project delivery to regular technical support, and may require individuals comfortable with 24/7 shift working arrangements. You'll work hand-in-hand with our Playout Operations team to ensure we consistently deliver a flawless viewing experience to our client's audience.
What you will do:
* Liaise directly with customers, managing incidents from inception to resolution. This includes troubleshooting, diagnosing, and resolving technical incidents within their respective platform and escalating issues when necessary.
* Take a leadership role within the team, prioritizing workloads, promoting good practices, and maintaining a professional approach under operational pressures.
* Respond to, investigate, and resolve incidents affecting on-air flow, collaborating with internal and external engineering teams as needed.
* Manage recurring problems by closely working with engineering teams and documenting issues in accordance with set procedures.
* Communicate regularly with internal and external customers regarding incidents, problems, and projects, attending meetings as necessary.
* Plan and execute upgrades on assigned technology platforms, managing relationships with suppliers to ensure suitable support arrangements.
The skills you bring:
* Incident management.
* TV Support.
* Broadcast.
* Process Management.
* Service Delivery Business Understanding.
* Change Management.
* Customer Insights.
* Business Communication.
* Stakeholder Management.