In this role, you will take ownership of Event Management processes within a complex defence environment, ensuring services are proactively monitored and optimised to maintain high availability and performance. You will work closely with operational teams to embed ITIL-aligned practices, enabling effective event detection, correlation, and response while driving continual service improvement. You will contribute to the success of a newly launched programme by shaping workflows, enhancing tooling integration, and supporting real-time operational decisions through clear reporting frameworks. Collaborating with stakeholders, you will ensure high-priority events are managed efficiently, minimising disruption and maintaining service excellence against defined KPIs.
Responsibilities
* Lead & enhance Event Management processes aligned to ITIL best practices
* Develop & optimise workflows to improve event detection and response
* Integrate & manage tooling for event correlation and automation
* Monitor & manage high-priority events to minimise service disruption
* Analyse & report on service performance to support decision-making
* Collaborate & influence stakeholders to drive continual improvement
Qualifications
* Proven experience in ITIL-based Event Management processes
* Strong background in complex operational IT environments
* Experience with monitoring, alerting, and event correlation tools
* Ability to optimise workflows and reduce manual intervention
* Experience managing high-priority incidents/events within KPIs
* Strong analytical and reporting skills for service improvement
* Excellent stakeholder management and communication skills
* Strong experience in IT Service Management, with a particular focus on Event Management within complex, high-availability environments
* Structured, analytical mindset and the ability to optimise processes and tooling
Requirements
* UK Security Clearance (or eligibility to obtain clearance)
* Hybrid position with frequent travel to the CGI office in Chippenham
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
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